Thursday, September 15, 2011

It's like Tetris, but with clothes.

The displays in retail stores are constantly changing, and today was one of those days. I redid the guys' hats wall. The company sends us photos of how every store should display something; you can go to three different PacSuns in the same day and chances are that the girls hoodies are folded the same way, arranged the same way, and found in the same spot at each store. You could walk into a fourth store blind folded and still find those hoodies (granted the stores are all the same shape, which is not the case at our store).
With each floor set display comes a photo of exactly how Pacific Sunwear expects the clothes to be displayed. There are bumps, though. Sometimes we don't have all the designs or a full size run of the clothes so it's not aesthetically pleasing when done by the picture.
That's the fun part! The sales associate doing the display has free will to fill in those gaps appropriately to make the display "work" until the specified items from the pictures can go in their designated places in an appealing manner.
It's like solving a puzzle putting floor sets together sometimes, and it's rewarding to step back when you're done and say "I made that!"
It's NOT so rewarding to have to watch it get torn apart by shoppers and have to piece it all back together throughout the day :/

Have a great day and come back soon.

Tuesday, September 13, 2011

How you fit in them jeans?

Sorry to disappoint, but today was a very unproductive day in customer service as there were less than a dozen shoppers while I was in the store this morning.
I can say, though, that the guys' T shirts are starting to look neat and crisp as I was board folding all morning.
While I was centering the board, folding over sides, and removing said board, I had a thought. I wonder how many T-shirts I can fold in a minute? WPM(words per minute) is something to put a resume to suggest how fast one types. In the retail world, I think SPM (shirts per minute) would be most relavent on a resume.
Just saying.
Back to topic...

There is no such thing as common sense once you step foot into a mall or retail store of any kind.

No, I do not know your, your son's, or your daughter's waist size just by looking at them. That said, I most definitely do not know the size of who you are shopping for without them in the store! Telling me their age with or without a full body description will be of no help, either.
Shopping Tip of the Day: Before shopping for yourself or someone else, it is crucial to know the sizes that fit said person!

Have a great day and come back again.

Wednesday, September 7, 2011

What's the Skinny?

A guy in his late 20's came in looking for Bootcut denim today. He was wearing this style and said it was because the jeans fit over his boots nicely (it's all in the name).
We no longer carry the guys' Bootcut in store which is odd because we still carry it for girls. Go figure.
I showed him the Straight fit, he tried them on, and told me they weren't for him, that they're significantly different from what he's used to.
He says: "No wonder the kids wearing skinny pants are sad, they can't be comfortable in those!"
Bah!
I told him that fashion is like history, it has a tendency of repeating itself.
He says: "I hear the 90's are making a comeback."
I'm down for that!

Have a great day and come back soon.
Jes V.

Fitting Rooms Done Right.

A mother was in the fitting area waiting on her son to show her the clothes he had with him.
I went into the area to check on things and after clearing out a room, a gentleman walked into the area behind the mother's back. Looking over the woman's shoulder I said "Do you need a room?"
"Oh, no, I'm just waiting on my son."
An understandable mistake. The gentleman was still behind her, though, so I opened the next fitting room and looking over the mother's shoulder again I said "you can take this one."
"Okay," she replied and took a few steps toward the room, the gentleman in toe.
"Oh, I meant for him."
"Thank You," said the man.
The mother stepped back and hung her head in shame as though suddenly in sleep mode.
I wonder what she would have done if I had let her step into that fitting room. Was she expecting it to be a like a confessional with a small bench and a mesh window seperating her from her son?
"It has been five years since my last fitting room experience."

Still on fitting rooms that night I asked a woman "How'd everything work out?" as she exited.
"No," she replied and walked on with the clothes in hand.

There is no "saving" of fitting rooms, especially with a line of shoppers waiting for a room to empty out.
A young boy went into a room alone, no parent or friend nearby. Shoppers were lining up and patiently waiting the next available room so I clean up nearby. Next thing I know, this young boy is walking out of the fitting room so I go to let someone in.
He had placed his door check between the door jam to keep it open, to save his room!
I removed the door check, along with the clothes he left inside. Leaving your clothes in the room doesn't tell me you're coming back; it happens quite frequently in the opposite case (and is not appreciated)!
The young boy comes back: "I was getting another shirt."
"I'm sorry, but we had a long line of people waiting. You can have this one here, though," I said as I opened another room for him."
"But I wanted those clothes I left in there," he says with a few more articles in hand.
So I brought him those clothes and when I checked on him next, he asked me to get him something in another size; easy as pie!

While on the subject of fitting rooms...
I know every store is different, but if you're in a store with great customer service then the fitting rooms are always locked. No, you're not just weak on the first try or just on that door; they are ALL locked! Do not try, try again to open that fitting room door with your human strength. And least of all DO NOT crawl under the door!

Secondly, if you need to come out and show a fellow shopper what you have on or to look for an associate for help of any kind, there is a secret way to do so without your room locking you out every time. It's called guiding the door gently so the jam does not slide into the lock. Wouldn't you know it! Only force and the turn of the handle will lock that door.

Now you know.
Have a great day and come again!